Well okay. So I told that I was sorry for the long hold and that we were currently having an outage in Rhode Island. He started getting a little upset saying things like “well why didn’t the automated system say that, then I wouldn’t have to be on hold for so long.” I’m not sure why it didn’t say that but I decided to say “well sir, it just didn’t.” then he kept arguing with me saying that that was poor service and that we should fix the automated system, so that when there is outage people don’t have to wait so long just to get told something stupid like that.
He was really starting to piss me off, but I tried to say calm. All of a sudden he said “I bet u if I go to another internet provider, I won’t get his kind of poor service. Right, Huh?” he asked that about 3 times, and I wasn’t sure what to say, so I said “yea sir, you probably won’t.” Oh my God, he flipped out. He started cursing and yelling saying “what did you just say, what did u just say?” so I repeated it. He got even madder and said “do u think that’s right, telling me I will get better service some where else?” I started to hear him tell his wife to take the phone because he felt like killing somebody. So when his wife got on the phone, she asked to speak to a supervisor. I just transferred her over and didn’t say a thing, just thinking to myself WOW. In my defense, he kept asking so I said yea.