Friday, April 27, 2007

The pissed off caller


So I was at work taking calls and talking to some of my co-workers around me, when I get this call. It was a guy who sounded like he was in his mid forty’s. He was so polite and so nice. He told me that he lived in Rhode Island and how the weather was down there. Then he finally told me what his problem was, he said that he wasn’t able not get online, and that the automated system couldn’t help and he ended up waiting about 45 minutes to speak to me.

Well okay. So I told that I was sorry for the long hold and that we were currently having an outage in Rhode Island. He started getting a little upset saying things like “well why didn’t the automated system say that, then I wouldn’t have to be on hold for so long.” I’m not sure why it didn’t say that but I decided to say “well sir, it just didn’t.” then he kept arguing with me saying that that was poor service and that we should fix the automated system, so that when there is outage people don’t have to wait so long just to get told something stupid like that.

He was really starting to piss me off, but I tried to say calm. All of a sudden he said “I bet u if I go to another internet provider, I won’t get his kind of poor service. Right, Huh?” he asked that about 3 times, and I wasn’t sure what to say, so I said “yea sir, you probably won’t.” Oh my God, he flipped out. He started cursing and yelling saying “what did you just say, what did u just say?” so I repeated it. He got even madder and said “do u think that’s right, telling me I will get better service some where else?” I started to hear him tell his wife to take the phone because he felt like killing somebody. So when his wife got on the phone, she asked to speak to a supervisor. I just transferred her over and didn’t say a thing, just thinking to myself WOW. In my defense, he kept asking so I said yea.

2 comments:

Amanda Gehres said...

This post kind of made me laugh! It remeinded me of somthing that would be in the book "Never threaten to eat your coworker". I know how it is to deal with angry people. I work in the lunch room and most of the people there are nice but there are a couple of people who like to try and fight me. They always are complaining on how long it takes to get thier food. What am I suppost to say to that? Sometimes I just want to be like well I can get it to you faster but it won't be cooked. I totally understand how fusterating it must be to work with people like that. But I enjoy to hear that I'm not the only one that has to deal with it. :)

Derek John Boczkowski said...

Nodie--

A nice post, very detailed. You have a good sense of narrative. Some grammatical issues to consider; make sure to proofread.

5/5