Friday, June 1, 2007

Product Lab

So I’m in this new program at work and it is called product Lab. Product lab deals with the security software that we provide for the internet. You get paid .25 cents more. Any ways I am in training now and I must say that I have no idea what is going on. I mean I try to pay attention but it is so hard because the guy that is training us just talks and talks and talks. It goes through one ear and out the other. I even fell asleep a couple of times before.

I could understand if he gave us worksheets to follow along with him, but he doesn’t. Then he has the nerves to give a quiz over what he says. How am I supposed to know what he is talking about? Not only that but he has a story for everything. Well today we are supposed to take a couple of calls and I know I am going to get some every upset and angry customers, because I don’t know anything about the security software. There are so many things that come with it and to much information to store in my mind.

I am thinking about going back to my basic trouble shooting steps, because it was so much easier, and I was already getting the hang of it. This new product lab thing is killing me. But I guess I will wait and see how the calls go before I change back to my regular position. Wish me luck :)

1 comment:

The Nurse All Dressed In White said...

You have a good way of writing about events that happen at your place of employment. You also have some entertaining posts. The one I can always think of on the top of my head is the entry about how you had to use the restroom really bad, and how things got in the way from your being able to go. I knew that must of sucked but it was entertaining in the sense I would be pissed if I was in a situation like that. I also really like the entry you wrote about the tips to dealing with an angry customer. As a gas station clerk, I know exactly how that is! I wish I could just tell these customers what is really on my mind, when they are ranting about stuff that I could really care less about. Especially when they go off on me, because I didn't "authorize the pump"(when they don't even do the instructions right out on the pump). Your list of tips actually did help me at my place of work, because I just want to go off sometimes on these people who don't know what the hell they are doing or talking about. Work, where you have to deal with customers, doesn't always have a dandy day. I liked your blog over all, because it is easy to write about something you know a lot about.