Friday, June 1, 2007

Product Lab

So I’m in this new program at work and it is called product Lab. Product lab deals with the security software that we provide for the internet. You get paid .25 cents more. Any ways I am in training now and I must say that I have no idea what is going on. I mean I try to pay attention but it is so hard because the guy that is training us just talks and talks and talks. It goes through one ear and out the other. I even fell asleep a couple of times before.

I could understand if he gave us worksheets to follow along with him, but he doesn’t. Then he has the nerves to give a quiz over what he says. How am I supposed to know what he is talking about? Not only that but he has a story for everything. Well today we are supposed to take a couple of calls and I know I am going to get some every upset and angry customers, because I don’t know anything about the security software. There are so many things that come with it and to much information to store in my mind.

I am thinking about going back to my basic trouble shooting steps, because it was so much easier, and I was already getting the hang of it. This new product lab thing is killing me. But I guess I will wait and see how the calls go before I change back to my regular position. Wish me luck :)